We never want a puppy to end up in a shelter. If you can no longer care for your puppy at any point in their life, please contact us first. We will help find them a loving new home.
Return & Refund Policy
Understanding our policies for your peace of mind
Our Return & Refund Policy
We want every puppy to find their forever home. However, we understand that sometimes circumstances change. Here's our policy to ensure fair treatment for both families and puppies.
Our Commitment
Deposits
- A deposit is required to reserve a puppy
- Deposits are non-refundable but can be transferred to another puppy
- If we are unable to provide your reserved puppy, your deposit will be fully refunded or transferred
Returns Within 72 Hours
If you need to return your puppy within 72 hours of pickup/delivery:
- Puppy must be returned in the same health condition
- A partial refund may be issued minus the deposit and any delivery fees
- Must provide veterinary records from your vet visit
Health-Related Returns
If your puppy is diagnosed with a genetic health condition covered by our guarantee:
- Contact us immediately with veterinary documentation
- We will work with you to find the best solution
- Options include replacement puppy, partial refund, or veterinary cost assistance
Not Covered
- Health issues caused by accidents, neglect, or improper care
- Conditions resulting from failure to continue vaccinations
- Issues arising from feeding inappropriate food
- Behavioral issues (we're happy to provide training guidance)
Rehoming Assistance
If at any point you can no longer keep your puppy, please reach out to us. We offer:
- Help finding a suitable new home
- Listing assistance on our network
- Guidance through the rehoming process
Contact Us
For any return, refund, or rehoming inquiries, please contact us directly. We handle each situation individually and work to find the best outcome for everyone involved, especially the puppy.
